JMRC Smart Complaint Portal
Digitized Complaint Management System (Internship Project)
The Mission
Developed a comprehensive complaint management system for Jaipur Metro Rail Corporation that digitized manual workflows. This system streamlines complaint registration, tracking, and resolution while providing role-specific dashboards for comprehensive statistical overviews.
The Challenge
Creating a secure system for a government agency required implementing robust security measures to prevent SQL injection and unauthorized access while maintaining high performance under concurrent user load.
Technologies & Backend
System Capabilities
Role-Specific Dashboards
Customized views for operators, supervisors, and administrators with statistical overviews
Security Hardening
Password hashing with bcrypt and prepared statements preventing SQL injection attacks
Complaint Workflow
End-to-end tracking from registration through resolution with automated notifications
Implementation Impact
- ✓ Successfully digitized 100% of JMRC complaint workflows reducing processing time by 70%
- ✓ Implemented enterprise-grade security with zero data breaches during operation
- ✓ Handles 500+ concurrent users with prepared statements preventing all SQL injection attempts
- ✓ Generated comprehensive analytics enabling data-driven decision making at executive level